AceWeb VoIP Telephone Support

Frequently Requested Support Issues

VOIP SETTINGS

AceWeb VOIP Common Settings

FEATURES – HOW TO USE

List of codes and features to program into your phones.

CALLERID

My Caller ID does not work. How do I get it working.

PHANTOM/GHOST CALLS

I’m getting calls and no one is there. How do I stop this.

VoIP Phone Support

Yealink W52-P

Question: How do I register a Second W-52 Handset?

Press the Page button (dot with 3 lines above it) on base for 2 seconds, the light next to the phone symbol on the base station will begin flashing to indicate pairing mode.
Press OK on phone prompt, then Select Register Handset.
Select Base1 on the Replace Base screen.
Searching bar will show progress.
Make sure base still has the flashing pairing indicator during search.

When the base is found (will display a 11 digit serial # xxxxx-xxxxxx), press ok and you will be prompted for a PIN
Enter 0000 as the PIN and press OK.