CABLE INTERNET SUPPORT
Most cable internet issues can be resolved by doing a “power cycle”. We highly recommend doing this procedure before calling our support staff, as it will generally bring you back online.
To do a proper power cycle, you want to completely power down your cable modem and all computers/routers attached to it. (We even recommend to pull the power out of the wall).
After you do so, leave all devices off for TWO FULL minutes, then turn your modem back on. Once your internet light goes green (which means you have a proper connection) turn your computer back on to see if your issue is resolved.
FREQUENT ISSUES
WHEN I OPEN MY WEB-BROWSER NO PAGES COME UP.
Check the following lights on your cable modem.
POWER LIGHT = ON
LINK/INTERNET = ON
LAN = ON (May be flashing)
THE POWER LIGHT ON THE MODEM IS OFF.
A. Check to make sure that the Modem is plugged into the power outlet. Also be sure that the power outlet isn’t attached to a light switch.
B. Check to make sure that the modem is turned on in the back.
MY LINK LIGHT ON THE MODEM IS OFF OR BLINKING.
A. Power cycle the modem as instructed above.
B. Be sure that the cable line is plugged into the port on the back of the modem. Check that the line is plugged in securely.
THE LAN LIGHT ON THE MODEM IS OFF. (ETHERNET ONLY)
A. Is your computer turned on?
B. (ETHERNET ONLY) Make sure that the modem is plugged into the correct port on the back of your computer. Also be sure that you are using the Ethernet Cable.
C. Re-Boot your computer
D. Re-install the network card drivers on your computer.
NOTE: The network card is not supported by AceWeb, this hardware should be supported by your computer manufactuer.
E. Replace the Ethernet Cable
F. If you are using the USB port the LAN light will not come on.