BROADBAND SUPPORT
Most Broadband issues can be resolved by doing a “power cycle”. We highly recommend doing this procedure before calling our support staff, as it will generally bring you back online.
To do a proper power cycle, you want to completely power down your Broadband modem and all computers attached to it. (We even recommend to pull the power out of the wall).
After you do so, leave all devices off for TWO FULL minutes, then turn your Broadband modem back on. Once your LINK, SYNC or Broadband light goes solid (which means you have a proper connection) turn your computer back on to see if your issue is resolved.
FREQUENT ISSUES
WHEN I OPEN MY WEB-BROWSER NO PAGES COME UP.
Check the following lights on your Broadband modem.
POWER LIGHT = ON
LINK = ON
LAN = ON (Ethernet Only)
THE POWER LIGHT ON THE BROADBAND MODEM IS OFF.
A. Check to make sure that the Broadband Modem is plugged into the power outlet. Also be sure that the power outlet isn’t attached to a light switch.
B. Check to make sure that the Broadband modem is turned on in the back.
MY LINK LIGHT ON THE BROADBAND MODEM IS OFF OR BLINKING.
A. Power cycle the modem as instructed above.
B. Be sure that the phone line is plugged into the Broadband port on the back of the Broadband modem. Check that the Broadband phone line is plugged into the Broadband/HPN port on the filter.
C. Try removing the filter and plugging the Broadband phone line directly into the wall jack.
D. Is the Broadband Modem’s phone line plugged into the correct phone jack in your house.
E. Are you using the phone cable we provided? Using a longer phone cable can cause problems with the Modom Link (sync). If you need to, use a longer ethernet cable to connect the modem to the computer.
F. Try a different phone jack.
THE LAN LIGHT ON THE BROADBAND MODEM IS OFF. (ETHERNET ONLY)
A. Is your computer turned on?
B. (ETHERNET ONLY) Make sure that the Broadband modem is plugged into the correct port on the back of your computer. Also be sure that you are using the Ethernet Cable.
C. Re-Boot your computer
D. Re-install the network card drivers on your computer.
NOTE: The network card is not supported by AceWeb, this hardware should be supported by your computer manufactuer.
E. Replace the Ethernet Cable
F. If you are using the USB port the LAN light will not come on.