1. Web Page Generated Pop-Ups

These pop-up ads are generated by the specific web page that you are visiting when the pop-up occurs. They can be generated when the web page is opened, closed, or after being on the web page for several seconds. The only way to stop these ads is to use a separate software application that blocks the ads as they pop-up.

NOTE: www.aceweb.com or start.aceweb.com do not generate pop-up ads, if you are receiving pop-up ads when you visit any of these sites,

please see section “2. Spyware, Adware, or Virus induced Pop-up Ads”.


AceWeb currently offers the Propel Accelerator which comes with a built in Pop-Up Blocker. Click here to find out more about the Propel Accelerator with built in Pop-Up Blocker.

You can also download Free pop-up blockers, such as the Google Toolbar.
Visit http://toolbar.google.com/ for more information.

NOTE: AceWeb cannot support any pop-up blocker software other than the Propel Accelerator.

Important: Some web pages, such as the AceWeb web-mail(webmail.aceweb.com), use the same methods of a pop-up ad, as a functional part of the website. In rare cases such as this, you must instruct your pop-up blocker software to allow pop-ups from the site that needs it. This is usually very simple to do, in the case of the Propel Accelerator, just right click on the website and select “Allow pop-ups from this site”.

2. Spyware, Adware, or Virus induced Pop-Up Ads

These pop-up ads are generated by software that was either intentionally or un-intentionally installed on your computer. They can generate pop-up ads as soon as your web-browser is opened, or as soon as you connect to the internet. Most pop-up blocker software including the Propel Accelerator cannot protect against these types of pop-ups. The Spyware, Adware, or Virus that is generating the pop-ups must be removed. Listed below are some re-courses for Spyware, Adware removal.

NOTE: Spyware, Adware removal tools can be harmful to your computer if not used correctly. If you are not sure what you are doing, please contact a professional before attempting Spyware/Adware removal on your own. AceWeb does not support Spyware/Adware removal and does not support your computer repair needs.

http://www.cexx.org/adware.htm
http://www.spywareonline.org/spyware_removal.html
http://www.pcstats.com/articleview.cfm?articleID=1458

If your computer is infected with a virus, you will need to use a virus scanner to eliminate the infectious files. Listed below are some recources for virus scanning and removal.

NOTE: AceWeb does not support Virus removal and does not support your computer repair needs.

http://www.antivirus.com/ - Free online Scan and Cleaning.
http://www.mcafee.com/
http://www.symantec.com/




3. Messenger Service Pop-Up Ads

These pop-up ads aren’t actually pop-up ads by the standard definition. They appear as Windows text boxes with an OK button located at the bottom. There is no image displayed and they are not generated by the web browser, and can appear at anytime while connected to the Internet. These ads are fed to your IP address using a built-in function of Windows, the Windows Messenger Service(WMS). WMS was created to allow SysAdmins to communicate information to all of the computers on a network via the IP address, but is now being exploited to advertise to un-expecting internet users. Ironically, most of the WMS ads are generally targeted towards software for stopping the WMS pop-up ads themselves.

Most pop-up blocking software does not stop block against WMS as this is a basic function of Windows.

In some Windows Operating Systems (i.e. Windows 2000, XP, NT) you can disable the Windows Messenger Service. Software is available to block these specific types of ads. AceWeb does not recommend installing additional software to block these ads. These ads do not take up much bandwidth, and while they are annoying, installing software to stop ads that software companies are generating themselves seems ridiculous and only feeds the problem.


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